Hi,

Sorry to hear you're having problems with the software. The trial version removed its five second limit a while back and the full version of course never had this limit, so you shouldn't be seeing this problem. If you're running into a five second limit you might want to be sure your license is installed correctly and that you are running the latest version of the software.

It sounds like you're computer should be fast enough to capture Kinect data. Your 8600m graphics card would be on the slow end for tracking motion capture data but it should be capable. When I capture using the Kinect and my five year old duo core laptop, I have to use a USB 3.0 expresscard and a USB 3.0 drive, but this shouldn't be necessary with a newer laptop.

Tip: I've made it a habit have to disable internet connection when capturing because I've had certain programs, like Adobe Acrobat or Avast for example, try to update while I'm recording, which can cause dropped frames or suspend recording entirely. It's probably a good idea to suspend any background processes that might interfere with recording. Apart from that, the Kinect system has performed very well during production of my current short film.

As for a refund, that would be up to iPi Soft. I would write to their CS department; it's not likely that they will resolve something like this in a public forum.

Good luck!

G.

... all looks so simple to do.
but it isn't.

no. it's all actually very simple to do.

getting a refund, though... probably not as simple. you TESTED the software before purchasing, purchased it, then decided you don't want it, or decided you don't want to pay for it. who knows.

you're an idiot.