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| On Subscription and previous payments https://forum.ipisoft.com/viewtopic.php?f=2&t=9231 |
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| Author: | Korax [ Wed Dec 03, 2014 12:16 pm ] |
| Post subject: | On Subscription and previous payments |
Hi Ipimocap We purchased the software I think over a year ago. I have barely used it in that time but I went ahead and followed your excellent instructions. We have only really had time to readjust the room and get everything in. We can see why you wanted a subscription based system and look this is a family thing right, animation is a tool mean to be for life. However we paid quite a large chunk of money for the first installation to remove the trial basis, it was over 300 dollars. We havent used the software once, it requires such a long time to setup. Is it possible to get some amends on this or support? Can we get the confidence this is a animation software here to stay in our lives? Kindly A family |
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| Author: | pas [ Wed Dec 03, 2014 1:00 pm ] |
| Post subject: | Re: On Subscription and previous payments |
Hello, you can continue using v2 software, it is not time-limited. |
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| Author: | Korax [ Fri Dec 05, 2014 12:18 pm ] |
| Post subject: | Re: On Subscription and previous payments |
Thanks how do we access the V2 software? We recently reformatted the pc and now the pc does not even show the ipisoftware as being unique to the steam account. My other computer, which has ipi on it says its trial has to be extended or enter a key. Please we require some help with this, we paid the full sum for the basic edition and have details for that. |
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| Author: | pas [ Fri Dec 05, 2014 12:40 pm ] |
| Post subject: | Re: On Subscription and previous payments |
Don't worry, we do not stop v2 support. v2 installer is now downloadable from support page (see at the bottom): http://ipisoft.com/support/ If your key was not deactivated before system formatting, just send it to us by e-mail, we'll deactivate it on server side. |
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| Author: | Korax [ Fri Dec 05, 2014 1:33 pm ] |
| Post subject: | Re: On Subscription and previous payments |
Ok thanks we sent in an email to you. Update: 05.12.2014 We recently logged in on our new steam account on reformatted computer and ipi mo cap is saying basic edition (as if its fine) there is no extended trial bit. This was not so yesterday. When We go to help -> manage licenses it just says basic We did download a small patch yesterday Does this mean everything is ok? We cannot see an actual license key anywhere. We have sent in an email and hope to receive one back. |
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| Author: | pas [ Fri Dec 05, 2014 11:06 pm ] |
| Post subject: | Re: On Subscription and previous payments |
Ok, we got the e-mail, so will further handle this issue via e-mail. Thank you for using iPi software! |
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