ipisoft.com :: View topic - Crash on launch of ipi Recorder 4

Version=1
EventType=APPCRASH
EventTime=132094124436701917
ReportType=2
Consent=1
UploadTime=132094124441409325
ReportStatus=268435456
ReportIdentifier=c5ac02b7-b89a-4eef-9ad0-32688e636c0c
IntegratorReportIdentifier=d132662d-68fe-4c84-b96b-11224a2fa869
Wow64Host=34404
NsAppName=iPiRecorder.exe
OriginalFilename=iPiRecorder.exe
AppSessionGuid=00001dec-0001-0073-ca88-4001e84ad501
TargetAppId=W:00061238e5ae48745e7e54171473949e848900000000!00005b420698f4167c2d52d796e9edb558539fa53579!iPiRecorder.exe
TargetAppVer=2019//08//03:15:27:00!2a98df!iPiRecorder.exe
BootId=4294967295
TargetAsId=901
UserImpactVector=3146544
IsFatal=1
Response.BucketId=f4c986a8a5e607ff175f993f982bdb7c
Response.BucketTable=4
Response.LegacyBucketId=1684233284074855292
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Sig[2].Name=Application Timestamp
Sig[2].Value=5d45a7c4
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_cdc7
Sig[4].Name=Fault Module Version
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Sig[5].Name=Fault Module Timestamp
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Sig[7].Name=Exception Offset
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FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=iPi Recorder 4
AppPath=C:\Program Files (x86)\iPiSoft\iPi Recorder 4\iPiRecorder.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=69608DAFF839CBE2A08F0AB0D02CC123
MetadataHash=1019713049

Author:	Midnight_blu3 [ Sat Aug 03, 2019 8:55 pm ]
Post subject:	Crash on launch of ipi Recorder 4
Hi. I've been testing out the software and so far It's been performing much better than I expected it would with a single kinect. I just bought a second kinect and I noticed the frame rate would drop while recording. I did some reading and saw that I needed to have each Kinect on a seperate USB 3.0 controller, so I went and bought a PCI-E expansion card. This is where the problem begins. Now ipi Recorder 4 crashes as soon as I launch it. The toolbar appears at the top, my previously recorded videos appear on the right, but before any devices populate on the screen the program crashes to desktop. I can run the kinect through the microsoft SDK and it runs fine so I don't think that's the problem. Just to be safe though I uninstalled my second USB controller and ipi Recorder 4 still crashes. I uninstalled everything labeled kinect or ipi in my control panel, then restarted my PC and (still with the new controller removed) it immediately crashes to desktop before any devices populate. Any ideas? Thanks.

Author:	vmaslov [ Sun Aug 04, 2019 12:45 am ]
Post subject:	Re: Crash on launch of ipi Recorder 4
Does the program show a crash report? If yes, please post its contents here. Otherwise, try to find info about the crash in Windows Event Viewer program, under application logs.

Author:	Midnight_blu3 [ Sun Aug 04, 2019 10:33 am ]
Post subject:	Re: Crash on launch of ipi Recorder 4
[EDIT] I am currently getting the same ntdll error with other programs now. It is likely a problem on my end, and iPi was just the first one to show the symptom. I am going to reinstall windows, I will update afterwards. [/EDIT] Thanks for the reply vmaslov, I do not get a crash report for the program when it closes, so I checked the event viewer like you suggested. The log shows an application error for iPiRecorder.exe, here is the message. Quote: Faulting application name: iPiRecorder.exe, version: 4.3.2.75, time stamp: 0x5d45a7c4 Faulting module name: ntdll.dll, version: 10.0.17134.799, time stamp: 0x7f828745 Exception code: 0xc0000374 Fault offset: 0x00000000000f479b Faulting process id: 0x1dec Faulting application start time: 0x01d54ae8014088ca Faulting application path: C:\Program Files (x86)\iPiSoft\iPi Recorder 4\iPiRecorder.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: d132662d-68fe-4c84-b96b-11224a2fa869 Faulting package full name: Faulting package-relative application ID: There is also an information event that says this: Quote: Fault bucket 1684233284074855292, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: iPiRecorder.exe P2: 4.3.2.75 P3: 5d45a7c4 P4: StackHash_cdc7 P5: 10.0.17134.799 P6: 7f828745 P7: c0000374 P8: PCH_A2_FROM_ntdll+0x000000000009B4F4 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDFA7.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE12F.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE15E.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE15C.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERE16D.tmp.txt These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_iPiRecorder.exe_a9b058f969f2d1189386f9129a4f32bf32f8a6_de8dfae1_0e97e3ed Analysis symbol: Rechecking for solution: 0 Report Id: d132662d-68fe-4c84-b96b-11224a2fa869 Report Status: 268435456 Hashed bucket: f4c986a8a5e607ff175f993f982bdb7c Cab Guid: 0 and the attached file it refers to is this: Quote: Version=1 EventType=APPCRASH EventTime=132094124436701917 ReportType=2 Consent=1 UploadTime=132094124441409325 ReportStatus=268435456 ReportIdentifier=c5ac02b7-b89a-4eef-9ad0-32688e636c0c IntegratorReportIdentifier=d132662d-68fe-4c84-b96b-11224a2fa869 Wow64Host=34404 NsAppName=iPiRecorder.exe OriginalFilename=iPiRecorder.exe 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LoadedModule[69]=C:\Windows\SYSTEM32\dxgi.dll LoadedModule[70]=C:\Windows\SYSTEM32\d3d11.dll LoadedModule[71]=C:\Windows\System32\crypt32.dll LoadedModule[72]=C:\Windows\System32\MSASN1.dll LoadedModule[73]=C:\Windows\System32\WINTRUST.DLL LoadedModule[74]=C:\Windows\System32\imagehlp.dll LoadedModule[75]=C:\Windows\system32\nvspcap64.dll LoadedModule[76]=C:\Windows\SYSTEM32\ntmarta.dll LoadedModule[77]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Drawing\1f4391ce1a8e125ee0ed1f97adce114a\System.Drawing.ni.dll LoadedModule[78]=C:\Windows\SYSTEM32\urlmon.dll LoadedModule[79]=C:\Windows\SYSTEM32\iertutil.dll LoadedModule[80]=C:\Windows\SYSTEM32\SspiCli.dll LoadedModule[81]=C:\Program Files (x86)\iPiSoft\iPi Recorder 4\iPiSolver\amd64\iPiSolverNet.dll LoadedModule[82]=C:\Program Files (x86)\iPiSoft\iPi Recorder 4\iPiSolver\amd64\iPiSolverDll.dll LoadedModule[83]=C:\Program Files (x86)\iPiSoft\iPi Recorder 4\iPiSolver\amd64\MSVCP120.dll LoadedModule[84]=C:\Program Files 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LoadedModule[152]=C:\Windows\SYSTEM32\hid.DLL LoadedModule[153]=C:\Windows\SYSTEM32\UsbDkHelper.DLL State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=17134 OsInfo[3].Key=ubr OsInfo[3].Value=885 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1033 OsInfo[7].Key=geoid OsInfo[7].Value=244 OsInfo[8].Key=sku OsInfo[8].Value=101 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=768 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=530032 OsInfo[15].Key=osinsty OsInfo[15].Value=2 OsInfo[16].Key=iever OsInfo[16].Value=11.885.17134.0-11.0.135 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=32641 OsInfo[19].Key=svolsz OsInfo[19].Value=222 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=180410 OsInfo[22].Key=bldtm OsInfo[22].Value=1804 OsInfo[23].Key=bldbrch OsInfo[23].Value=rs4_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.17134.885.amd64fre.rs4_release.180410-1804 OsInfo[30].Key=buildflightid OsInfo[31].Key=edition OsInfo[31].Value=Core OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[34].Key=containerid OsInfo[35].Key=containertype OsInfo[36].Key=edu OsInfo[36].Value=0 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=iPi Recorder 4 AppPath=C:\Program Files (x86)\iPiSoft\iPi Recorder 4\iPiRecorder.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=69608DAFF839CBE2A08F0AB0D02CC123 MetadataHash=1019713049 Sorry for the novel, I could not figure out how to make the logs collapsible.

Author:	Midnight_blu3 [ Sun Aug 04, 2019 1:06 pm ]
Post subject:	Re: Crash on launch of ipi Recorder 4
OK, Good news. A reinstall of windows solved the issue. Thank you so much. If anyone else experiences issues with ntdll.dll just note that if you google what to do, there is a lot of bad info out there. If it tells you to use the command prompt to reinstall the dll, that is false and impossible for windows to do. It was bad advice that was given by a windows tech support rep that has been echoed multiple times in other locations. Reinstalling windows is the only way I could find on how to repair a corrupt ntdll.dll.

Author:	martincg [ Sat Nov 09, 2019 8:57 am ]
Post subject:	Re: Crash on launch of ipi Recorder 4
Hello to all, I have same issue with starting ipi Recorder. Also with detached 2 Kinects. Is there any sollution to fix this without reinstalling windows ? Thank you for any tip. Martin

ipisoft.com https://forum.ipisoft.com/

Crash on launch of ipi Recorder 4 https://forum.ipisoft.com/viewtopic.php?f=5&t=10164	Page 1 of 1

Author:	vmaslov [ Sat Nov 09, 2019 11:42 am ]
Post subject:	Re: Crash on launch of ipi Recorder 4
Hi Martin Do you have exactly the same issue? Have you looked in Windows Event Viewer and found similar error with ntdll.dll?

Author:	martincg [ Sat Nov 09, 2019 12:26 pm ]
Post subject:	Re: Crash on launch of ipi Recorder 4
I dont know if it is exactly same, but version ver. 4.1.0.69 start fine. After that every version crash after start (I see loading circle). I will try to check windows event handler.

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