We suppose this issue may be related to activation.
Please send your license key to our tech support email
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| ipiStudio crashes https://forum.ipisoft.com/viewtopic.php?f=5&t=6154 |
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| Author: | bylynsky [ Thu Jun 28, 2012 7:27 am ] |
| Post subject: | ipiStudio crashes |
Hello, When I use ipistudio it crashes during callibration process (but not only, also when I for example adjust cameras or do anything else), it seems it crashes after some time from startup... I have 6 pseye setup, and pc configuration is - win 7 home premium 64bit - mainboard MSI (Z77A-g43) - intel core i5-2320 3.00 GHz (quad core) - Ram - 8 GB - graphic card - Geforce GTX 560 Ti - one 64 GB ssd drive I don't know what more info I can provide, windows says only that program stopped working ... Regards. |
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| Author: | vmaslov [ Thu Jun 28, 2012 8:07 am ] |
| Post subject: | Re: ipiStudio crashes |
Hi What version of iPi Studio do you use (see Help > About)? Does this issue started from the very first use of the software or after one of the recent updates? |
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| Author: | bylynsky [ Fri Jun 29, 2012 12:19 am ] |
| Post subject: | Re: ipiStudio crashes |
hi, I use 2.0.0.133 the problem started when I installed on new pc (conf as above). I didn't install any updates. With my old pc it worked fine, it was dual core with vista home premium 64 bit, 4 gb ram, same graphic card regards. |
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| Author: | vmaslov [ Fri Jun 29, 2012 3:00 pm ] |
| Post subject: | Re: ipiStudio crashes |
Hi Can you please update to the latest 2.0.0.134 release and provide us with debug information from the brand new Unexpected Error Dialog when the error occurs again? |
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| Author: | vmaslov [ Mon Jul 02, 2012 1:08 am ] |
| Post subject: | Re: ipiStudio crashes |
Hi again. Are you using the trial version of software? Your issue seems very similar to http://forum.ipisoft.com/viewtopic.php?f=5&t=6158 |
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| Author: | bylynsky [ Mon Jul 02, 2012 1:30 am ] |
| Post subject: | Re: ipiStudio crashes |
Hi I am using Standard Version (licensed to Tate Interactive). I have updated to version 2.0.0.134 and after crash I got dialog box with following information --------------------------- iPiMocapStudio.exe - Błąd aplikacji --------------------------- Aplikacja wygenerowała wyjątek, ktrego nie można obsłużyć. Identyfikator procesu=0xef4 (3828), Identyfikator wątku=0xeb4 (3764). Kliknij przycisk OK, aby zakończyć działanie aplikacji. Kliknij przycisk ANULUJ, aby debugować aplikację. --------------------------- OK Anuluj --------------------------- Regards |
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| Author: | vmaslov [ Mon Jul 02, 2012 2:32 am ] |
| Post subject: | Re: ipiStudio crashes |
We suppose this issue may be related to activation. Please send your license key to our tech support email , so we could find server logs for your key.
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| Author: | bylynsky [ Mon Jul 02, 2012 3:42 am ] |
| Post subject: | Re: ipiStudio crashes |
hi I have deactivated the license but it was still crashing... regards |
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| Author: | tomlei [ Mon Jul 02, 2012 4:44 am ] |
| Post subject: | Re: ipiStudio crashes |
to vmaslov thank you very much for your help the problem has solved. i think it is due to modifying the date setting in my computer (which i misread the installation guide at the beginning) after i have formatted the hard drive and re-install the OS the software works fine. i would like to ask, does the Trial Version provide finger tracking? i have record the video with finger movements and it doesn't fit onto the model. Thank you very much, Tom |
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| Author: | bylynsky [ Mon Jul 02, 2012 7:24 am ] |
| Post subject: | Re: ipiStudio crashes |
hello what do you mean by: " i think it is due to modifying the date setting in my computer (which i misread the installation guide at the beginning) " couldn't you just change the time in time settings - why would you reinstall windows ? do you have similar problem ? I don't understand why you've written it under this thread ... anyway thanks for help ... Regards. |
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