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MoCap Studio Crash on Launch
https://forum.ipisoft.com/viewtopic.php?f=5&t=8926
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Author:  brett [ Sat Jan 04, 2014 10:22 pm ]
Post subject:  MoCap Studio Crash on Launch

Hi,
Windows 7, latest updates, running latest MoCap Studio trial crashes on launch (won't start). Recorder working fine. Crash dialog text below.

I tried uninstalling and reinstalling MoCap Studio and same crash. Suggestions?

Cheers,
Brett

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at #=qqYupkjEjyOSRBpcoM8M$rBZ9VMdJnKt79LDoFM7NzHDlZuL6geTFdNs8vy6O9H$j.#=q2bRLRFmygOcpcEgaJbnB7Q==()
at -.dje_q8JSA8WULFJJRE3FHJN87VXKVQ8LZRUDWY7TPJ7NHS9RELRJEVZ44G4XT83NQ6JNV9XJFTD5GTHFD3_ejd.OnPaint(PaintEventArgs #=qez_RXkXhmk4k9HSHcCw3Yg==)
at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer, Boolean disposeEventArgs)
at System.Windows.Forms.Control.WmPaint(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
iPiMocapStudio
Assembly Version: 2.5.1.159
Win32 Version: 2.5.1.159
CodeBase: file:///C:/Users/Bibby/AppData/Local/Apps/2.0/R239MJTA.16P/90L563JZ.OJN/ipim..tion_45b20dbe8f508542_0002.0005_5c5332f10eb6b53b/iPiMocapStudio.exe
----------------------------------------
PresentationFramework
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5011 built by: Win7SP1
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework/3.0.0.0__31bf3856ad364e35/PresentationFramework.dll
----------------------------------------
WindowsBase
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5011 built by: Win7SP1
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsBase/3.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
PresentationCore
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.5011 built by: Win7SP1
CodeBase: file:///C:/Windows/assembly/GAC_32/PresentationCore/3.0.0.0__31bf3856ad364e35/PresentationCore.dll
----------------------------------------
System.Deployment
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Deployment/2.0.0.0__b03f5f7f11d50a3a/System.Deployment.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Core
Assembly Version: 3.5.0.0
Win32 Version: 3.5.30729.5420 built by: Win7SP1
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
zx_d2c9cb824d834f6ab57aa19f9e784be0
Assembly Version: 2.5.1.159
Win32 Version: 2.5.1.159
CodeBase: file:///C:/Users/Bibby/AppData/Local/Apps/2.0/R239MJTA.16P/90L563JZ.OJN/ipim..tion_45b20dbe8f508542_0002.0005_5c5332f10eb6b53b/iPiMocapStudio.exe
----------------------------------------
PresentationFramework.Aero
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/PresentationFramework.Aero/3.0.0.0__31bf3856ad364e35/PresentationFramework.Aero.dll
----------------------------------------
Microsoft.Xna.Framework
Assembly Version: 3.0.0.0
Win32 Version: 3.0.11010.0
CodeBase: file:///C:/Windows/assembly/GAC_32/Microsoft.Xna.Framework/3.0.0.0__6d5c3888ef60e27d/Microsoft.Xna.Framework.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
WindowsFormsIntegration
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/WindowsFormsIntegration/3.0.0.0__31bf3856ad364e35/WindowsFormsIntegration.dll
----------------------------------------
msvcm80
Assembly Version: 8.0.50727.4940
Win32 Version: 8.00.50727.4940
CodeBase: file:///C:/Windows/WinSxS/x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4940_none_d08cc06a442b34fc/msvcm80.dll
----------------------------------------
iPiHelpers
Assembly Version: 1.0.0.4
Win32 Version: 1.0.0.4
CodeBase: file:///C:/Users/Bibby/AppData/Local/Apps/2.0/R239MJTA.16P/90L563JZ.OJN/ipim..tion_45b20dbe8f508542_0002.0005_5c5332f10eb6b53b/iPiHelpers.DLL
----------------------------------------
System.Management
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
UIAutomationProvider
Assembly Version: 3.0.0.0
Win32 Version: 3.0.6920.4902 built by: NetFXw7
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/UIAutomationProvider/3.0.0.0__31bf3856ad364e35/UIAutomationProvider.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

Author:  vmaslov [ Thu Jan 09, 2014 8:53 am ]
Post subject:  Re: MoCap Studio Crash on Launch

From your other posts (about calibration) I see that you launched Mocap Studio previously.
Was that on another PC, or Mocap Studio stopped working on the same PC suddenly? Have you made any changes to your PC hardware/software configuration recently?

Author:  brett [ Thu Jan 09, 2014 8:57 am ]
Post subject:  Re: MoCap Studio Crash on Launch

When I was running the calibration evaluation, I saw it takes a long time. I have another Mac Mini with a Windows 7 bootcamp partition so I installed the trial on that so I can use my laptop while it ran.

But the software won't boot and dies on launch on the Mac Mini running Windows 7.

Author:  vmaslov [ Thu Jan 09, 2014 9:08 am ]
Post subject:  Re: MoCap Studio Crash on Launch

What's the graphics card on Mac Mini? Have you installed the latest drivers for it?

Author:  brett [ Thu Jan 09, 2014 9:21 am ]
Post subject:  Re: MoCap Studio Crash on Launch

Yes, I wiped the whole machine and installed Windows 7, installed all the updates, and then Studio. Nothing else on the machine.

The graphic card isn't great. I'm not at the machine now, but Google search on the model says it's a NVIDIA GeForce 320M.

Author:  Michael Nikonov [ Thu Jan 09, 2014 11:09 am ]
Post subject:  Re: MoCap Studio Crash on Launch

Can you please run GPU-z and CPU-z on your Mac Mini to detect exact version of your CPU and video card:

http://www.techpowerup.com/gpuz/

http://www.cpuid.com/softwares/cpu-z.html

One possible explanation is that you have a Mac Mini with Intel CPU with iPi-incompatible integrated graphics and additional compatible Nvidia GPU, and your computer automatically switches to integrated graphics when running iPi Mocap. Switching to Nvidia GPU may help, but it is not clear how to do this on Mac Mini (Nvidia offers tools to switch GPUs on notebooks, but not on Mac Mini).

Author:  brett [ Thu Jan 09, 2014 11:32 pm ]
Post subject:  Re: MoCap Studio Crash on Launch

Thanks for your help.

Below is the screenshot I took from GPU-Z showing the popup menu open and only one graphics chip. The Mac Mini I'm using doesn't have an integrated GPU too.

My Mac Mini specs:

http://support.apple.com/kb/SP585?viewl ... cale=en_US

Attachments:
Screen Shot 2014-01-10 at 1.29.14 PM.png
Screen Shot 2014-01-10 at 1.29.14 PM.png [ 51.75 KiB | Viewed 24067 times ]

Author:  vmaslov [ Fri Jan 10, 2014 2:42 am ]
Post subject:  Re: MoCap Studio Crash on Launch

Please try launching Mocap Studio several (5-10) times in a row to check whether this error is stable or occasional.

Author:  brett [ Fri Jan 10, 2014 4:14 am ]
Post subject:  Re: MoCap Studio Crash on Launch

10 times launched, 10 times crash. I did force install the latest nVidia drivers from last week and now at least the app is visible in the background (but is starting up still).

Attachments:
Screen Shot 2014-01-10 at 6.04.17 PM.png
Screen Shot 2014-01-10 at 6.04.17 PM.png [ 140.9 KiB | Viewed 24064 times ]

Author:  vmaslov [ Fri Jan 10, 2014 7:34 am ]
Post subject:  Re: MoCap Studio Crash on Launch

From the screenshot I see that the diagnostic text for error is a bit different from what you've put in the first post. Can you post the new text here?

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