ipisoft.com
https://forum.ipisoft.com/

Mocap Studio 3 won't open
https://forum.ipisoft.com/viewtopic.php?f=5&t=9194		 Page 1 of 3
Author:  sims685 [ Tue Nov 04, 2014 11:54 am ]
Post subject:  Mocap Studio 3 won't open
As the title says, I'm unable to open Mocap Studio v3. It pops up in my task manager for a few seconds and then disappears. I've tried rebooting before and after installation, repairing the installation, uninstalling/reinstalling, uninstalling v2, running as administrator, allowing full control in security permissions, and running in compatibility mode. The recorder opens and runs perfectly.

My specs are:
Windows 8.1 pro 64bit
i7 3930K 3.2 Ghz 6 core processor
asus p9x79 le motherboard
48 gb ram ddr3 1600 mhz
gtx 780ti
1 tb ssd for system - where Mocap Studio and Recorder are installed
No overclocking on anything
Author:  denisarana [ Tue Nov 04, 2014 1:16 pm ]
Post subject:  Re: Mocap Studio 3 won't open
Same Here,

Though looking through earlier boards, it seems indeed software related issue.

I got it running on a low end intel dual core laptop, 4gb ram, win 7 sp1
but have not been able to launch at all on core i7 4770k, 16gb ram, nvidia gtx 660, win 7 sp2

Updated latest Nvidia drivers, updated to framework 4.5.2,

will try installing xna 4.0
Author:  andrew [ Wed Nov 05, 2014 5:28 am ]
Post subject:  Re: Mocap Studio 3 won't open
Hello!
Sorry for this inconvenience.
Could you please send to us the content of file
Code:
%TEMP%\iPiMocapStudio3.log

(To do it, you can just copy-paste this string to Windows File Explorer path line)
Author:  denisarana [ Wed Nov 05, 2014 8:02 am ]
Post subject:  Re: Mocap Studio 3 won't open
Sure Andrew,

this is the content on the iPiMocapStudio.log

[04/11/2014 11:30:45 a.m.] 747967958
[04/11/2014 11:30:55 a.m.] 747967958
[04/11/2014 11:31:20 a.m.] 747967958
[04/11/2014 11:31:39 a.m.] 747967958
[04/11/2014 11:32:07 a.m.] 747967958
[04/11/2014 04:54:57 p.m.] 747967958
[04/11/2014 04:55:05 p.m.] 747967958
[04/11/2014 04:55:10 p.m.] 747967958
[04/11/2014 04:55:14 p.m.] 747967958
[04/11/2014 05:16:35 p.m.] 747967958
Author:  andrew [ Wed Nov 05, 2014 8:39 am ]
Post subject:  Re: Mocap Studio 3 won't open
Thank you! It helps a lot. Can I ask you to screenshot properties of iPiMocapStuido application file ("Digital Signatures" tab):
  • In Windows File Explorer paste the following string
    Code:
    %ProgramFiles(x86)%\iPiSoft\iPi Mocap Studio 3
    to path line and press Enter
  • Right click on file iPiMocapStuido (with "S" icon and file type = "Application") and choose "Properties" menu item in the context menu
  • Switch to "Digital Signature" tab
  • Make screenshot
  • Share it with us
Thank you in advance and sorry for this inconvenience!
Author:  denisarana [ Wed Nov 05, 2014 9:39 am ]
Post subject:  Re: Mocap Studio 3 won't open
Sure, here it is

Attachments:
ipimocap_signature.jpg
ipimocap_signature.jpg [ 494.43 KiB | Viewed 25256 times ]
Author:  andrew [ Wed Nov 05, 2014 11:03 am ]
Post subject:  Re: Mocap Studio 3 won't open
Thank you very much!
Looks fine. Mystery..
I realize that I want too much :) But can I ask you to assist with debugging of this issue:
  • we'll develop small diagnostic application (exe file)
  • and we'll send it to you
  • and you'll run it and send screenshot of this program output
This is safe small tool. No hacking tricks. Just some additional info which should help us to understand an issue you have.
Is it possible?
(If yes, we'll prepare this tool in a couple of hours)
Author:  sims685 [ Wed Nov 05, 2014 11:06 am ]
Post subject:  Re: Mocap Studio 3 won't open
I don't have iPiMocapStudio3.log anywhere on my computer. I have the installation log, and I noticed that when it tries to open it makes a #.tmp.WERInternalMetadata.xml and some of the time also makes a #.tmp.appcompat.txt and #.tmp.hmp in the temp folder; the #'s are different strings every time and start with WER and all of the files disappear when Mocap Studio 3 disappears from the task manager. I was able to save the txt and xml before they disappeared, so I have that data. And I would be happy to help with the debugging.

Attachments:
mocapstudio3digitalsignatures.jpg
mocapstudio3digitalsignatures.jpg [ 350.39 KiB | Viewed 25254 times ]
Author:  denisarana [ Wed Nov 05, 2014 12:19 pm ]
Post subject:  Re: Mocap Studio 3 won't open
sure Andrew,

I would really like to try this product,

Anything that may help the community as well
Author:  andrew [ Wed Nov 05, 2014 2:53 pm ]
Post subject:  Re: Mocap Studio 3 won't open
Great! Then, could you please download, run and post here the output of the following simple console tool:
http://files.ipisoft.com/beta/v12U9DHM4 ... reDiag.exe
Thanks in advance!
Page 1 of 3 All times are UTC - 8 hours [ DST ]
Powered by phpBB® Forum Software © phpBB Group
http://www.phpbb.com/