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| iPi Mocap 3 Crashes when open https://forum.ipisoft.com/viewtopic.php?f=5&t=9296 |
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| Author: | FrankTheTank [ Fri Feb 20, 2015 6:51 pm ] |
| Post subject: | iPi Mocap 3 Crashes when open |
Hi Guys, I recently upgraded my graphics card device. Here's the error messages i get. iPi Mocap Studio version 3.1.0.173 [FREE TRIAL (28 days left)] ENVIRONMENT OS: Microsoft Windows NT 6.3.9600.0 (64 bits) .NET: 4.0.30319.0 CPU count: 8 GPU Information: NVIDIA GeForce GT 750M (VendorID=10DEh, DeviceID=FE9h, SubsystemID=130106Bh, Revision=A1h) Primary: yes, Integrated: no, Compatible: yes, DirectX 10: no, Used: yes Memory: 1.9 GB dedicated video + 0 B dedicated system + 8.0 GB shared system Outputs: (2880x1800@60 R8G8B8A8_UNorm) PROCESS GC: Workstation (Interactive) Running in 64 bits EXCEPTION SharpDX.SharpDXException: HRESULT: [0x887A0005], Module: [SharpDX.DXGI], ApiCode: [DXGI_ERROR_DEVICE_REMOVED/DeviceRemoved], Message: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action. at #=qEE5Ee_llx63qxTNodjmsQmbv7$87ntrEQ2V53Zmlap0=.#=q2UDJO63_JAPO3TpiLCevUXiI0VP_fbR4Pof9ujYAb1Q=(Object #=qNroassoAwoak4i4GWzEdFA==) at #=qEE5Ee_llx63qxTNodjmsQmbv7$87ntrEQ2V53Zmlap0=.#=q$2O5x5De42MttAuaLuAgpPelEJK1mvrfkMbF8DaQV6g=() at #=qEE5Ee_llx63qxTNodjmsQmbv7$87ntrEQ2V53Zmlap0=.#=qVsMvP5Y4lli8XhFFJVBVhA==() at #=qEE5Ee_llx63qxTNodjmsQmbv7$87ntrEQ2V53Zmlap0=.#=qIhqCXtLzqFmIwZwjJnRBXcIWp08iFpq2hdiZtunEfVs=(Object[] #=qS8bLX4tlmB0igKs3HmVdBA==, Type[] #=qeY09t_SmoDjWeJAaUsIukA==, Type[] #=qD8qQHO8Mh3HfvIBuHhI8Rg==, Object[] #=qu74eAZi3cD16JjaQgDAyNA==) at #=qEE5Ee_llx63qxTNodjmsQmbv7$87ntrEQ2V53Zmlap0=.#=qYLpAxmx47KQoT0pONqn2fstjnGCKon5XigCge8o0NTA=(Stream #=q11PgPJ66J6HybPH00M9iUA==, String #=qn0kECH9$ycsic29jUKI6GA==, Object[] #=qX9uVlGJpGGM3oNBIeqoI1Q==, Type[] #=qGZ$bjlofGpOA2JPiDe$I_A==, Type[] #=q1Yvmbbj1GndsYOwF3ssWtw==, Object[] #=qE6tGulpbrYcXrkHJfCxO2g==) at #=qEE5Ee_llx63qxTNodjmsQmbv7$87ntrEQ2V53Zmlap0=.#=qArFKTCwuaHslonXcF3Ugrec9i6Oi5TeGE1ArkbZeLxA=(Stream #=qrgIvNadbC_U2ibkwuKerrQ==, String #=qBOoaRDkYAN5ri3Rgtr996Q==, Object[] #=q_aTYBZ9hmfNXNnLPKvqVeg==) at #=qEE5Ee_llx63qxTNodjmsQmbv7$87ntrEQ2V53Zmlap0=.#=qgezg6gUt9TFl8hAekiMlrq3pZSNMTEKzB03buW85J2U=(Stream #=qwJSew1gQXJt$9FlGhPasnQ==, String #=qfxf50XtCqkGOZiI3Q1vE9A==, Object[] #=qLvfHdTExVAZquH_KCBClVA==) at #=q7wIzS8M8qzJxWbbk3lxT$XUe0C2T4$xfvG1Jle8rcpzvXvNuW3Eu$HkxkAMptRG4.#=qf3pWgyDDDaLxZfBiENe76A==() at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler) What can I do. Thank You! |
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| Author: | vmaslov [ Sun Feb 22, 2015 12:21 pm ] |
| Post subject: | Re: iPi Mocap 3 Crashes when open |
Hi Please ensure you have the latest drivers from NVIDIA for your GPU. Is this error stable, or occurs from time to time? |
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| Author: | FrankTheTank [ Sun Feb 22, 2015 8:50 pm ] |
| Post subject: | Re: iPi Mocap 3 Crashes when open |
I have the latest driver, and it always do this. Wasen't doing it before I update to nVidia experiance. It's still doing it. Dosen't know what's going on. This is on my MacBook Pro Retina Display. Seams like they might be a problem with the Dual graphics card, i red that on another site. Any idea ? Thanks ! |
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| Author: | Greenlaw [ Sun Feb 22, 2015 10:03 pm ] |
| Post subject: | Re: iPi Mocap 3 Crashes when open |
Is Windows NT supported by Mocap Studio 3? Just wondering because that's a pretty old OS. I thought the oldest supported OS was Windows 7. G. |
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| Author: | vmaslov [ Mon Feb 23, 2015 3:48 am ] |
| Post subject: | Re: iPi Mocap 3 Crashes when open |
Greenlaw wrote: Is Windows NT supported by Mocap Studio 3? Just wondering because that's a pretty old OS. I thought the oldest supported OS was Windows 7. It's just how Windows reports its version internally on NT-based systems. Windows NT 6.3 actually means Windows 8.1 (or Server 2012 R2). See more in Wikipedia if you're interested: https://en.wikipedia.org/wiki/Windows_NT#Releases |
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| Author: | vmaslov [ Mon Feb 23, 2015 4:05 am ] |
| Post subject: | Re: iPi Mocap 3 Crashes when open |
FrankTheTank wrote: Wasen't doing it before I update to nVidia experiance. If you uninstall NVIDIA Experience, does the error disappear? Other options to try:
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| Author: | FrankTheTank [ Mon Feb 23, 2015 5:26 am ] |
| Post subject: | Re: iPi Mocap 3 Crashes when open |
It is not Windows NT, it detect it as NT but in fact its Windows 10 Technical Preview ! I'll try running it in lower resolution but it was working with the full resolution before. It seams to work when I uninstal the latest nVidia driver. But my computer keeps reinstalling it after each startup ! Thanks ! |
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| Author: | Greenlaw [ Mon Feb 23, 2015 9:35 am ] |
| Post subject: | Re: iPi Mocap 3 Crashes when open |
Ah, thanks both of you for the clarification. That was confusing...it surprised me to see 'old Win NT' running on a modern computer and with recent drivers. Now I know better. :) Hope you can get the software up and running again. G. |
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