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 Post subject: demo install fails
PostPosted: Fri Jun 08, 2012 8:27 am 

Joined: Fri Jun 08, 2012 8:22 am
Posts: 8
Trying to install the demo version of IPI studio on windows 7 machine. It updates all the required apps but when it returns to install the ipi studio it just crashes on middle of install and reports, this program has stopped responding. Is this a known issue?


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 Post subject: Re: demo install fails
PostPosted: Sat Jun 09, 2012 12:23 am 
iPi Soft

Joined: Wed Jan 11, 2012 6:12 am
Posts: 2355
Location: Moscow, Russia
Have you managed to install? (I suppose you have, as you've also posted about error while importing video.)


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 Post subject: Re: demo install fails
PostPosted: Mon Jun 11, 2012 5:22 am 

Joined: Fri Jun 08, 2012 8:22 am
Posts: 8
I could not get it installed on my main machine had to install on a separate one.
I did solve the video issue by installing the xp codec pack though.


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 Post subject: Re: demo install fails
PostPosted: Wed Dec 26, 2012 12:40 pm 

Joined: Wed Dec 26, 2012 12:30 pm
Posts: 17
I have the same problem. When I start the install the splash screen says that I have everything I need to install it, after that it prompts me to install it or not. I click Install, it downloads, then it says that it has stopped working and an icon appears on the desktop. Not sure if it has installed or not but that icon crashes aswell. Windows 7 Ultimate x64, Sapphire Radeon HD 5850, AMD Phenom II x4 945, 2x2 GB Ram. I tried multiple versions. All of the 2.x versions which I tried crash and 1.3 actually installs and when it starts I see the loading screen and then it crashes again. Though I have the option to debug this time and the error is: "An unhandled exception ('System.IO.FileLoadException') occured in iPiStudio.exe [2712]." and some stuff about visual studio Just-In-Time debugging. Is there any solution to this?


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 Post subject: Re: demo install fails
PostPosted: Thu Dec 27, 2012 3:29 am 
iPi Soft

Joined: Wed Jan 11, 2012 6:12 am
Posts: 2355
Location: Moscow, Russia
Hello
Could you provide us with iPi Mocap Studio installation log. Here are the instructions to get it:
  • open Windows Explorer on any folder (for example, by clicking on My Computer)
  • set focus to the edit box with path (by clicking on free space within it)
  • clear it (Ctrl+A, then Delete on keyboard)
  • paste the following text to it: %temp%\iPiMocapStudio2InstallLog.txt
  • press Enter
  • as a result a Notepad should be opened with text log of installation


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 Post subject: Re: demo install fails
PostPosted: Thu Dec 27, 2012 5:49 am 

Joined: Wed Dec 26, 2012 12:30 pm
Posts: 17
Here it is:

2012-12-27 14:47:44 -------------------------------------------------------------------
2012-12-27 14:47:44 dotNetInstaller (DNI), version 2.2.718.0
2012-12-27 14:47:44 Copyright (c) DevAge, Vestris Inc. & Contributors
2012-12-27 14:47:44 Operating system: Windows 7 SP1 (x64)
2012-12-27 14:47:44 -------------------------------------------------------------------
2012-12-27 14:47:44 Sequence: install
2012-12-27 14:47:44 UI level: full
2012-12-27 14:47:44 Configuration language id: 1033
2012-12-27 14:47:44 -- Loading supported components (lcid=1033)
2012-12-27 14:47:44 -- DirectX End-User Runtimes 9.0c (display_name='DirectX End-User Runtimes 9.0c', os_filter_lcid=, os_filter=, os_filter_min=, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:44 -- Microsoft .NET Framework 3.5 SP1 (display_name='Microsoft .NET Framework 3.5 SP1', os_filter_lcid=, os_filter=, os_filter_min=Windows XP SP2, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:44 -- Microsoft XNA Framework Redistributable 3.0 (display_name='Microsoft XNA Framework Redistributable 3.0', os_filter_lcid=, os_filter=, os_filter_min=, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:44 -- iPi Mocap Studio 2.2.0.144 (display_name='iPi Mocap Studio 2.2.0.144', os_filter_lcid=, os_filter=, os_filter_min=, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:44 --- Loaded 4 supported component(s)
2012-12-27 14:47:44 Checking whether registry value 'SOFTWARE\Microsoft\DirectX\Version' exists
2012-12-27 14:47:44 Registry value: 4.09.00.0904
2012-12-27 14:47:44 -- DirectX End-User Runtimes 9.0c (DirectX End-User Runtimes 9.0c): INSTALLED
2012-12-27 14:47:44 Checking whether registry value 'Software\Microsoft\NET Framework Setup\NDP\v3.5\Install' exists
2012-12-27 14:47:44 Registry value: 1
2012-12-27 14:47:44 Check value: 1
2012-12-27 14:47:44 -- Microsoft .NET Framework 3.5 SP1 (Microsoft .NET Framework 3.5 SP1): INSTALLED
2012-12-27 14:47:44 Checking whether registry value 'Software\Microsoft\XNA\Framework\v3.0\ProductVersion' exists
2012-12-27 14:47:44 Registry value: 3.0.11010.0
2012-12-27 14:47:44 -- Microsoft XNA Framework Redistributable 3.0 (Microsoft XNA Framework Redistributable 3.0): INSTALLED
2012-12-27 14:47:44 Checking file: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\iPiMocapStudio.application
2012-12-27 14:47:44 -- iPi Mocap Studio 2.2.0.144 (iPi Mocap Studio 2.2.0.144): NOT INSTALLED
2012-12-27 14:47:44 All required components installed: no
2012-12-27 14:47:44 All optional components installed: yes
2012-12-27 14:47:44 -- Adding 'license' control, text='I have read and accepted the license agreement', font=MS Shell Dlg (10 pt.), left=15, top=315, width=400, height=25
2012-12-27 14:47:44 Extracting license 'RES_LICENSE' to C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}_EULA.html
2012-12-27 14:47:44 -- Adding 'label' control, text='The following components should be installed to run iPi Mocap Studio:', font=MS Shell Dlg (11 pt.), left=15, top=95, width=590, height=20
2012-12-27 14:47:44 -- Adding 'label' control, text='(Note that for the installation of Microsoft .NET Framework 3.5 SP1 internet connection is required.)', font=MS Shell Dlg (9 pt.), left=15, top=115, width=590, height=20
2012-12-27 14:47:44 -- Adding 'label' control, text='For more information about iPi Mocap Studio installation please visit the following link:', font=MS Shell Dlg (9 pt.), left=15, top=355, width=590, height=20
2012-12-27 14:47:44 -- Adding 'hyperlink' control, uri=http://wiki.ipisoft.com/iPi_Mocap_Studio_Installation, text='http://wiki.ipisoft.com/iPi_Mocap_Studio_Installation', font=MS Shell Dlg (9 pt.), left=15, top=370, width=590, height=20
2012-12-27 14:47:44 Start: install
2012-12-27 14:47:48 -- Loading supported components (lcid=1033)
2012-12-27 14:47:48 -- DirectX End-User Runtimes 9.0c (display_name='DirectX End-User Runtimes 9.0c', os_filter_lcid=, os_filter=, os_filter_min=, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:48 -- Microsoft .NET Framework 3.5 SP1 (display_name='Microsoft .NET Framework 3.5 SP1', os_filter_lcid=, os_filter=, os_filter_min=Windows XP SP2, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:48 -- Microsoft XNA Framework Redistributable 3.0 (display_name='Microsoft XNA Framework Redistributable 3.0', os_filter_lcid=, os_filter=, os_filter_min=, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:48 -- iPi Mocap Studio 2.2.0.144 (display_name='iPi Mocap Studio 2.2.0.144', os_filter_lcid=, os_filter=, os_filter_min=, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:48 --- Loaded 4 supported component(s)
2012-12-27 14:47:48 --- Setting user-defined value 'RES_LICENSE'=1
2012-12-27 14:47:48 Extracting embedded files for component '*': NO FILES EMBEDDED
2012-12-27 14:47:48 --- Component 'DirectX End-User Runtimes 9.0c' (DirectX End-User Runtimes 9.0c): SKIPPED
2012-12-27 14:47:48 --- Component 'Microsoft .NET Framework 3.5 SP1' (Microsoft .NET Framework 3.5 SP1): SKIPPED
2012-12-27 14:47:48 --- Component 'Microsoft XNA Framework Redistributable 3.0' (Microsoft XNA Framework Redistributable 3.0): SKIPPED
2012-12-27 14:47:48 --- Component 'iPi Mocap Studio 2.2.0.144' (iPi Mocap Studio 2.2.0.144): EXECUTING
2012-12-27 14:47:48 Extracting embedded files for component 'iPi Mocap Studio 2.2.0.144': 1 CAB(s)
2012-12-27 14:47:48 Resolved CAB path 'C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}' for component 'IPI_MOCAP_STUDIO_2_2_0_144'
2012-12-27 14:47:48 Extracting 'SETUP_IPI_MOCAP_STUDIO_2_2_0_144_1.CAB' for component 'IPI_MOCAP_STUDIO_2_2_0_144'
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\iPiMocapStudio.application
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\iPiMocapStudio.application
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\setup.exe
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\setup.exe
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\EULA.html.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\EULA.html.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiDepthSensorCalibration.dll.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiDepthSensorCalibration.dll.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiHelpers.dll.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiHelpers.dll.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiLib.Fbx.dll.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiLib.Fbx.dll.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiMath.dll.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiMath.dll.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiMocapStudio.exe.config.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiMocapStudio.exe.config.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiMocapStudio.exe.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiMocapStudio.exe.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiMocapStudio.exe.manifest
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiMocapStudio.exe.manifest
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiVideo.dll.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiVideo.dll.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiVideo.WpfTools.dll.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\iPiVideo.WpfTools.dll.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Resources\iPiStudio.ico.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Resources\iPiStudio.ico.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Resources\MoCapProj.ico.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Resources\MoCapProj.ico.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Resources\MoCapTrialProj.ico.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Resources\MoCapTrialProj.ico.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Help\Keyboard Shortcuts.xps.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Help\Keyboard Shortcuts.xps.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Help\Release Notes.xps.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Help\Release Notes.xps.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Help\User Guide for Dual Depth Sensor Configuration.xps.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Help\User Guide for Dual Depth Sensor Configuration.xps.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Help\User Guide for Multiple PS Eye Cameras Configuration.xps.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Help\User Guide for Multiple PS Eye Cameras Configuration.xps.deploy
2012-12-27 14:47:48 Extracting: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Help\User Guide for Single Depth Sensor Configuration.xps.deploy
2012-12-27 14:47:48 Done: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\Application Files\iPiMocapStudio_2_2_0_144\Help\User Guide for Single Depth Sensor Configuration.xps.deploy
2012-12-27 14:47:49 -- Executable: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\setup.exe
2012-12-27 14:47:49 Executing: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\setup.exe
2012-12-27 14:47:50 --- Component 'iPi Mocap Studio 2.2.0.144 (iPi Mocap Studio 2.2.0.144): DIALOG CLOSED
2012-12-27 14:47:50 *** Component 'iPi Mocap Studio 2.2.0.144' (iPi Mocap Studio 2.2.0.144): SUCCESS
2012-12-27 14:47:50 -- Loading supported components (lcid=1033)
2012-12-27 14:47:50 -- DirectX End-User Runtimes 9.0c (display_name='DirectX End-User Runtimes 9.0c', os_filter_lcid=, os_filter=, os_filter_min=, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:50 -- Microsoft .NET Framework 3.5 SP1 (display_name='Microsoft .NET Framework 3.5 SP1', os_filter_lcid=, os_filter=, os_filter_min=Windows XP SP2, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:50 -- Microsoft XNA Framework Redistributable 3.0 (display_name='Microsoft XNA Framework Redistributable 3.0', os_filter_lcid=, os_filter=, os_filter_min=, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:50 -- iPi Mocap Studio 2.2.0.144 (display_name='iPi Mocap Studio 2.2.0.144', os_filter_lcid=, os_filter=, os_filter_min=, os_filter_max=, processor_architecture_filter=): LOADED
2012-12-27 14:47:50 --- Loaded 4 supported component(s)
2012-12-27 14:47:50 Checking whether registry value 'SOFTWARE\Microsoft\DirectX\Version' exists
2012-12-27 14:47:50 Registry value: 4.09.00.0904
2012-12-27 14:47:50 -- DirectX End-User Runtimes 9.0c (DirectX End-User Runtimes 9.0c): INSTALLED
2012-12-27 14:47:50 Checking whether registry value 'Software\Microsoft\NET Framework Setup\NDP\v3.5\Install' exists
2012-12-27 14:47:50 Registry value: 1
2012-12-27 14:47:50 Check value: 1
2012-12-27 14:47:50 -- Microsoft .NET Framework 3.5 SP1 (Microsoft .NET Framework 3.5 SP1): INSTALLED
2012-12-27 14:47:50 Checking whether registry value 'Software\Microsoft\XNA\Framework\v3.0\ProductVersion' exists
2012-12-27 14:47:50 Registry value: 3.0.11010.0
2012-12-27 14:47:50 -- Microsoft XNA Framework Redistributable 3.0 (Microsoft XNA Framework Redistributable 3.0): INSTALLED
2012-12-27 14:47:50 Checking file: C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}\s\iPiMocapStudio.application
2012-12-27 14:47:50 -- iPi Mocap Studio 2.2.0.144 (iPi Mocap Studio 2.2.0.144): INSTALLED
2012-12-27 14:47:50 All required components installed: yes
2012-12-27 14:47:50 All optional components installed: yes
2012-12-27 14:47:50 --- Complete Command
2012-12-27 14:47:50 Deleting 'C:\Users\LUBO\AppData\Local\Temp\{A0A6D51B-57FC-4EE2-8AF9-CB69C69AEAE9}_EULA.html'
2012-12-27 14:47:50 dotNetInstaller finished, return code: 0 (0x0)


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 Post subject: Re: demo install fails
PostPosted: Thu Dec 27, 2012 6:55 am 
iPi Soft

Joined: Wed Jan 11, 2012 6:12 am
Posts: 2355
Location: Moscow, Russia
Log content shows successful install.

Let's try to find something useful in event log. Please run iPi Mocap Studio, and after it crashes, look for corresponding record in Event Viewer:
  • Run eventvwr from search box in the Start Menu
  • Go to Windows Logs/Application in the left tree
  • Find an error record with source Application Error containing iPiMocapStudio.exe in its text. It should be near the top of the list.
And provide us with the text of this record.


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 Post subject: Re: demo install fails
PostPosted: Thu Dec 27, 2012 12:55 pm 

Joined: Wed Dec 26, 2012 12:30 pm
Posts: 17
This is what it says:

Log Name: Application
Source: Windows Error Reporting
Date: 27.12.2012 г. 21:52:06 ч.
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: LUBO-PC
Description:
Fault bucket 3418977850, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: ipimocapstudio.exe
P2: 2.2.0.144
P3: 50ca480a
P4: iPiMocapStudio
P5: 2.2.0.144
P6: 50ca480a
P7: 269
P8: 31
P9: System.IO.FileLoadException
P10:

Attached files:
C:\Users\LUBO\AppData\Local\Temp\WERC99D.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\LUBO\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_ipimocapstudio.e_15d251d36678c12a7202c1731dad396aae2a24_16cc047b

Analysis symbol:
Rechecking for solution: 0
Report Id: dadceba0-505e-11e2-a8ea-6cf049e35920
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-27T19:52:06.000000000Z" />
<EventRecordID>70850</EventRecordID>
<Channel>Application</Channel>
<Computer>LUBO-PC</Computer>
<Security />
</System>
<EventData>
<Data>3418977850</Data>
<Data>5</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>ipimocapstudio.exe</Data>
<Data>2.2.0.144</Data>
<Data>50ca480a</Data>
<Data>iPiMocapStudio</Data>
<Data>2.2.0.144</Data>
<Data>50ca480a</Data>
<Data>269</Data>
<Data>31</Data>
<Data>System.IO.FileLoadException</Data>
<Data>
</Data>
<Data>
C:\Users\LUBO\AppData\Local\Temp\WERC99D.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\LUBO\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_ipimocapstudio.e_15d251d36678c12a7202c1731dad396aae2a24_16cc047b</Data>
<Data>
</Data>
<Data>0</Data>
<Data>dadceba0-505e-11e2-a8ea-6cf049e35920</Data>
<Data>0</Data>
</EventData>
</Event>


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 Post subject: Re: demo install fails
PostPosted: Fri Dec 28, 2012 4:30 am 
iPi Soft

Joined: Wed Jan 11, 2012 6:12 am
Posts: 2355
Location: Moscow, Russia
OK, before we are to go next, you may try:

If the above suggestions do not help, we need the logs from Fusion Log Viewer. I've attached a zipped exe. If it doesn't run because of missing some DLLs, you'll need to install Windows SDK. Upon installation, you will find the shortcut for Fusion Log Viewer under Microsoft SDK > Tools folder in the Start Menu.
  • Make some new folder
  • Run Fusion Log Viewer with the administrative privileges (right click, Run as administrator).
  • Press Settings button. In the Settings dialog:
    * check Log all binds to disk
    * check Enable custom log path
    * enter full path to the folder you've created
    * press OK
  • Launch iPi Mocap Studio, wait for it to crash
  • Close Fusion Log Viewer
  • The folder should be filled with some subfolders and files
  • Zip and attach the contents of that folder


Attachments:
File comment: Fusion Log Viewer
FUSLOGVW.zip [51.2 KiB]
Downloaded 717 times
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 Post subject: Re: demo install fails
PostPosted: Fri Dec 28, 2012 5:08 am 

Joined: Wed Dec 26, 2012 12:30 pm
Posts: 17
The two solutions above you suggested do not work. I have tried to reinstall .Net Framework 3.5 but it's nowhere to be found in Programs and Features so I did some research and found out that .Net Framework 3.5 is part of the OS and therefore I can't install it since it is already there. And I don't know how to uninstall it if possible. So I did what you asked with the Fusion Log Viewer and I've attached a zip of the contents of the folder I made.


Attachments:
New folder.zip [23.71 KiB]
Downloaded 739 times
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